Yes! All agencies in Wisconsin are required to participate in EVV. This change comes from The 21st Century Cures Act. This federal law was passed in 2016 and requires each state, including Wisconsin, to collect visit information using an electronic visit verification (EVV) system.

Electronic Visit Verification is the new way to record the shifts you work. EVV uses technology to record the following:  

• The person receiving the service 

• The person providing the service 

• The service being provided 

• Date of service 

• Time in/out of service 

• Location of service 

You are required to participate in EVV If you do not reside with your consumer.  
 
If you reside with your consumer, and the consumer’s payor allows exemption, you may not need to participate in EVV.  Reach out to your nurse to discuss the specifics of your case.

Yes! The Live-in exemption process can take several weeks for the insurance payor to validate. You will be required to participate in EVV until your live-in status has been validated. 

You will be required to participate in EVV immediately.

Yes! If you would prefer to do EVV, you will need to contact your RN and tell them you want to forfeit your live-in exemption. They will work with our internal staff to update your status.

EVV participation begins at your first shift with your consumer.

You will not be paid if you do not use EVV to log your shifts. EVV is your digital timesheet.

We know there’s not one size fits all choice when it comes to EVV. There are several different EVV methods to choose from. 

EVV – Electronic Visit Verification. This method uses the Sandata Mobile Connect (SMC) app. This is the preferred method.  
 
TVV – Telephonic Visit Verification. This method uses the Santrax automated phone lines. 
 
FVV – Fixed Visit Verification. This method uses a small device in coordination with the TVV lines.

EVV participation begins at your first shift with your consumer.

Personal Care Workers can submit paper timesheets only if they have an approved exemption from using EVV.  If a PCW does not have an approved exemption, they are required to use EVV.  If a PCW has any questions about EVV exemptions, they are to contact their Registered Nurse Care Coordinator. 

No. If a PCW has an approved EVV exemption, they do not need an EVV ID. If a PCW decides they want to use EVV, they will be provided with their EVV ID information during training. 

No. With Sandata Mobile, the PCW must be connected to cellular service or WiFi in order to clock in and out at the consumer’s home.  If cellular service or WiFi is an issue, the PCW must use the call-in/out system, Santrax.   

Yes. A PCW can use Santrax to clock in and out for their shifts. 

You can find your Santrax ID by calling the EVV Helpline at: 414-226-8381 or by contacting the Registered Nurse Care Coordinator.  An EVV representative or the RNCC can provide the PCW with the information.  Additionally, the PCW will need the consumer’s Santrax ID when clocking out.   

The PCW’s username is the email address Independence First has on file. 

Our company ID number is: 3-88030.  With Sandata Mobile Connect (v 2.0), the company ID number will no longer be needed. 

Sandata Mobile and Sandata Mobile Connect do not monitor GPS location.  No tracking is involved.  The apps only need to know the location of the PCW when clocking in and out so there is verification that cares took place at the consumer’s address. Services are required to be delivered in the consumer’s home. 

If your GPS isn’t able to connect for any reason or you are unwilling to allow GPS to be used, then you will need to use a different method than Sandata or Sandata Mobile Connect.  

The Personal Care Worker will need to order a Fixed Visit Verification (FVV) device. 

It’s important to note that the apps can be downloaded on any smart device but if the apps or the call in/out system, Santrax, are not an option to clock in and out for scheduled shifts, please call the EVV Helpline at: 414-226-8381.  Someone from the EVV team will be able to assist with obtaining an FVV device.

For example, if a visit is scheduled from 11pm-1am, the PCW should clock in and out as normal. 

In this case, please consult with the Registered Nurse Care Coordinator and the consumer’s file can be updated, if needed.